Position: Admissions Coordinator

Location: Baltimore/remote potential

Reports to: Chief Operations Officer

Status: full-time/ exempt

Organization

Founded in 1986, Chesapeake Bay Outward Bound School’s (CBOBS) mission is to change lives through challenge and discovery. Outward Bound is an international educational movement dedicated to the idea that people are capable of far more than they know. As the first city-based Outward Bound school in the United States, CBOBS is committed to providing transformational experiences to a diverse group of youth and adults through one-day programs, virtual programs, and multi-day expeditions. CBOBS operates programs in Baltimore City, the Appalachian Trail in MD and PA, the Potomac River, the Dolly Sods Wilderness Area in WV, and the Eastern Shore of the Chesapeake Bay. CBOBS’ facilities are in Leakin Park in Baltimore City. CBOBS raises over 2 million dollars annually to increase accessibility and reduce the cost of programming for schools and students in our community. CBOBS has locations in Baltimore, MD and Washington, DC.

For more information, please visit www.outwardboundchesapeake.org.

Key Responsibilities

Customer Service

  • Serve as primary internal and external point of contact for the admissions department.
  • Maintain a positive, friendly, professional, empathetic, problem-solving attitude and demeanor in written and oral communication with prospective and enrolled students, family members, school, and organizational contacts.
  • Manage and respond in a timely manner to the daily volume of incoming calls, emails, and faxes to meet the goals and enrollment process deadlines of the Admissions Department.
  • Develop expert knowledge of course offerings and requirements and communicate this information to prospective students, families, school, and organizational contacts. The admissions coordinator will help students understand the mental and physical readiness required to successfully complete an Outward Bound course.
  • Provide relevant administrative and logistical information at the appropriate times to students, families, school, and organizational contacts.
  • Ensure that all oral and written communication is accurate, responsive, and informative.

Position Summary

CBOBS is looking for a full-time Admissions Coordinator who will act as the lead admissions coordinator for the organization. The admissions department coordinates outreach and enrollment for all Expedition participants at CBOBS. CBOBS is looking for a candidate who can successfully perform the primary administrative and customer service responsibilities of the position as well as someone who is process driven and capable of supporting and implementing ongoing process improvement in the admissions department.

Application Review and Medical Screening

  • Follow-up with students, parents, doctors, and/or therapists to gather and document relevant medical and psychological information.
  • Schedule and conduct phone interviews of open Enrollment applicants.
  • Assess motivation, mental, and physical fitness readiness of Open Enrollment applicants

Manage Data and Documents

  • Enter and maintain accurate student and course-related information in Salesforce database in accordance with Chesapeake Bay Outward Bound School enrollment procedures.
  • Monitor details of individual and group course enrollment until all required documents are obtained.
  • Compile, assemble, and synthesize student information for courses.

Sales Support

  • Assist prospective students with course selection and enroll them in courses.
  • Send electronic welcome packets to Open Enrollment applicants and group course coordinators.
  • Proactively direct customers to courses with low enrollment to meet enrollment goals and objectives.
  • Collaborate with Program and Sales Teams to address under-enrolled programs in a timely manner.

Team Communication

  • Consult with Program /Logistics staff to coordinate accommodation of students’ specific needs.
  • Provide Program staff with specific client/student information prior to course start.

Knowledge, Skills, and Abilities

  • Ability to problem-solve, prioritize, and multi-task successfully.
  • Ability to participate in process improvement suggestion and implementation.
  • Familiarity with Outward Bound philosophy, programs, and course areas of the Chesapeake Bay Outward Bound School, particularly courses and activities associated with wilderness courses.
  • Ability to develop positive and productive relationships with students and their families, partners from client organizations, colleagues, and staff from other Outward Bound Schools within the national system.
  • Well-organized with attention to detail.
  • Comfortable and competent communicating by telephone and email.
  • Proficiency using computers, notably Microsoft Word, Excel and Outlook, and Google Docs.
  • Strong initiative, and ability to work with minimal supervision.
  • Must work well in a team environment and excel in dealing with regular deadlines and systems in evolution.
  • Experience with Salesforce Database preferred but not required.

Education and Work Experience

  • High school diploma or equivalent required, college education preferred.
  • Outward Bound, camp, or wilderness expeditionary experience preferred.
  • Background in a medical and/or mental health-related field beneficial.

Schedule and Compensation

  • This is a full-time exempt position. The work schedule is generally Monday through Friday with some weekend and evening exceptions. The salary range for this position is $36,000-40,000. Pay will be commensurate with experience.
  • Employer contribution of 75% for Medical, Dental, & Vision insurance through CareFirst BlueChoice for the employee and their children, if applicable.
  • Fifteen (15) days of Paid Time Off (PTO) accrue per pay period.
  • Up to eight (8) weeks of paid Family/Medical leave
  • Eleven (11) paid holidays.
  • 401(k) with a match. Employees are eligible for participation after 1 year of employment. Thecurrent match is 6% of the employee’s salary.
  • Long-term disability, short-term disability, AD&D insurance, and a $25,000 life insurance policy at nocost to the employee.
  • Pre-tax Saving Cafeteria Plan: Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Health Savings Account (HSA).
  • Pre-tax Commuter/Transit Benefits.
  • Employee Assistance Program (EAP).
  • Aflac Supplemental Insurance.
  • Pro Deals: Discounts from outdoor industry vendors for outdoor professionals.

To Apply

Please send a cover letter and resume to Natalie Haney, Chief Operations Officer at nhaney@outwardboundchesapeake.org. Applicant review will begin immediately and be ongoing.

Chesapeake Bay Outward Bound School prohibits discrimination against any student or applicant because of race, color, religion, sex, gender, ethnic or national origin, sexual orientation, qualified individuals with disabilities on the basis of disability, or any other category which may be protected by applicable state or federal law. Chesapeake Bay Outward Bound School also promotes respect for all people and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression.